At Catalyst Development, we are committed to providing our customers with high-quality software solutions. We understand that sometimes situations may arise where you may need to request a refund. This Refund Policy outlines our guidelines for refund requests related to digital software downloads.
- We offer a thirty (30) day money-back guarantee for our software products. This guarantee period starts from the date of your purchase.
- To be eligible for a refund, your request must be made within the guarantee period.
- Refund requests made after the guarantee period will not be processed.
Reasons for Refund
You may be eligible for a refund under the following circumstances:
- Technical Issues: If you encounter significant technical issues that prevent you from using the software as intended and our support team is unable to resolve the issue to your satisfaction.
- Duplicate Purchase: In cases of accidental duplicate purchases of the same software product, we will issue a refund for the duplicate purchase.
Requesting a Refund
To request a refund, please contact our customer sales team at firstname.lastname@example.org within the guarantee period. Be sure to provide the following information:
- Your order number and/or your product serial number.
- A detailed explanation of the issue you’re facing or the reason for the refund request.
- Any relevant screenshots or error messages.
- Once your refund request is received, our team will review it within three business days.
- If your request meets the eligibility criteria, we will process the refund to the original payment method used during the purchase.
- Please note that it may take several business days for the refund to appear in your account, depending on your payment provider.
Refunds will not be issued under the following circumstances:
- If the guarantee period has expired.
- If the product has been installed by another person using your serial number.
- If you do not meet the eligibility criteria mentioned in this policy.
If you have any questions or concerns about our refund policy, please feel free to contact us at email@example.com. We reserve the right to update or modify this Refund Policy at any time without prior notice. Please review this policy periodically for any changes.
Thank you for choosing LogicGem. Your satisfaction is important to us, and we are here to assist you with any questions or issues you may have.