Technical Support

The current LogicGem release is Version 4.0 Build 4015. You can check which version you have installed while inside the application by selecting Help | About LogicGem from the menu.

We would like to suggest a few resources that may help you find a solution:

Support Articles

Technical support by email is available to customers and evaluators, along with other technical support resources available through our website, including our FAQ, knowledge base articles and online documentation.

Request Support

In most cases, you should receive a response to your inquiry by the next business day, excluding holidays and weekends.

Please make sure you have the domain whitelisted. If you use Gmail or Outlook, adding our support address to your contacts or creating a filter to accept support email from our domain will ensure you receive our replies.

Recent Updates

February 21, 2024 An update to LogicGem 4.0 has been released and is available for download. This corrects a few problems that have been reported by users with multiple monitors and some other UI related fixes. This update is free to all licensed LogicGem users.
Learn More

November 16, 2023
LogicGem 4.0 has been released and is available for download. If you have installed a preview release, we recommend uninstalling that version prior to installing the release version. We would like to thank everyone who participated in testing LogicGem and providing valuable feedback during its development.
Learn More

November 3, 2023
We’ve created some new tutorial videos that provide a great introduction to LogicGem. One video is oriented towards business analysts, and another is for programmers, showing how LogicGem can be used to generate Python code that implements the rules defined in a decision table.
Visit Channel

October 30, 2023
A new preview version of LogicGem is available. This is a release candidate preview which expires on November 30, 2023. Please note that this version will no longer be available after LogicGem has been released.