If your anti-virus software detects a virus in the LogicGem installation package, it is likely a false-positive report made by the heuristics engine in the software you are using. We routinely verify that our installers are safe by submitting them to VirusTotal, which scans them using multiple anti-virus engines.
If you get a warning that the LogicGem installer is infected with a virus, there are a few things we recommend you do:
- Check to make sure you’ve downloaded the installer package directly from our website using a secure connection to logicgem.com and check the validity of the server certificate.
- By default, our executable installers are packaged in a ZIP archive. If you open the archive and view the properties of the installer executable, you should see that it has a digital signature, and that signature is valid. Currently, we sign our installers and components with an EV (Extended Validation) codesigning certificate issued by Sectigo.
- Make sure your anti-virus software is up-to-date and has a current detection database installed. Some free versions of anti-virus software (e.g.: Avast, and AVG) do not automatically update themselves and it has to be done manually.
To verify the installer package is safe, you can submit the file you’ve downloaded to VirusTotal for analysis. Because we do this as part of our release process, you should see the installer has already been scanned, along with the results.
If you have any further questions or concerns about our installer packages, you can contact us through the technical support form on this site, or by sending an email to email@example.com.